Returns & Exchanges
At Broken Bow Western Goods, we want you to be completely satisfied with your wild west style, which is why we offer a 30-day window for returns and exchanges on all unworn items. If your gear doesn't fit or feel right, we are committed to making it right with a seamless return process.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Package Your Goods
Place the items in their original packaging with all tags attached, ensuring the products are in new, unwashed condition.
Label and Ship
Print the prepaid shipping label provided via email, secure it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing